Shenzhen Sponge New Material Co., Ltd

Q: Can you do OEM/ODM?
A: This is precisely our core business! We specialize in providing professional OEM and ODM services for global clients. From product design to production and packaging, we fully cooperate with your requirements.

Q: Can our company logo be printed on the packaging?
A: This is one of our most popular services. We provide professional printing services and can clearly print your Logo and brand information on individual packaging bags or outer boxes.

Q: Can the color of the sponge be customized?
A: Absolutely! We can precisely match various colors based on your brand colors or Pantone codes to ensure the product aligns perfectly with your brand image. It's best if we can receive a sample from you for color confirmation.

Q: Can different shapes and sizes be customized?
A: Yes. We support customization of any complex shape and precise dimension. Whether it's a special geometric shape or a specific thickness, we can achieve it through professional mold-making and technology.

Q: Can the density and fluid absorption capacity of the sponge be adjusted?
A: Definitely. We can adjust the product's density, pore size, resilience, and absorption rate according to your specific application scenario (e.g., drainage, hemostasis, medication application) to achieve optimal performance.

Q: What is the Minimum Order Quantity (MOQ)?
A: The MOQ for standard product orders is 100 pieces. For custom orders, our MOQ is flexible and depends on the complexity of the customization. We welcome your requirements and will create the most cost-effective solution for you.

Q: Can you provide free samples?
A: We are very happy to provide free samples of our standard products. For custom samples, we charge a small cost fee, which can be refunded upon confirmation of a bulk production order.

Q: What is the delivery time for the products?
A: For standard products, it's approximately 7-15 days. The lead time for custom products depends on the process complexity, typically 15-25 days. We will provide you with a detailed production schedule.

Q: Are you a manufacturer or a trading company?
A: We are a professional sponge manufacturer with nearly 20 years of experience. We have our own factory and research and development team, ensuring product quality and cost control from the source.

Q: Do you have CE and FDA certificates?
A: We honestly inform you: We currently do not have a CE certificate. We have FDA certification and will obtain ISO13485 certification by the end of December 2026

Q: Do the products have biocompatibility test reports?
A: Yes. Our medical-grade PVA/PU materials have passed third-party authoritative biocompatibility tests. Relevant reports can be provided with the shipment to ensure clinical use safety.

Q: How is the product quality assured?
A: We implement a full-process quality inspection from raw material warehousing to finished product ex-factory. We operate a 100,000-class cleanroom and advanced testing equipment. Every batch of products undergoes strict physical performance and microbiological indicator testing.

Q: Is the production environment a cleanroom?
A: Yes, our core production lines operate under a 100,000-class cleanroom environment, ensuring products are free from contamination during the manufacturing process.

Q: Can the price be more favorable?
A: As a factory, the prices we offer are already highly competitive. For long-term cooperation or large orders, we are very willing to apply for better discounts to achieve a win-win situation.

Q: What payment methods are supported?
A: We support T/T bank transfer. For samples or small deposit payments, we also support Alibaba Trade Assurance transactions, which are secure and convenient.

Q: What are your commonly used shipping methods?
A: We flexibly arrange international express (DHL/UPS/FedEx), air freight, or sea freight based on cargo weight and your timeliness requirements, and we provide door-to-door service.

Q: Can you help me deliver the goods to my door? I don't want customs clearance to be too troublesome

A: Sure, please send me your detailed address and postal code, and I will estimate the specific shipping cost for you.

Q: What if quality issues are found after receiving the goods?
A: We provide comprehensive quality assurance. If any quality issues caused by production are found during receipt and inspection, please take photos immediately and contact us. We will unconditionally replace or refund the goods and bear corresponding losses.

Q: What technical support documents can you provide?
A: We can provide a full set of technical documents, including Product Specification Sheets, Material Safety Data Sheets (MSDS), Biocompatibility Test Reports, Factory Inspection Reports, etc., to assist you in completing market access.

Q: How can I check the logistics status of my order?
A: After the goods are dispatched, we will promptly provide you with the logistics tracking number. You can check the real-time logistics tracking information through our system or the carrier's official website.

Q: Can we visit your factory?
A: Warmly welcome! We are honored to showcase our production capabilities and quality control system to our partners. You can conduct a factory audit through online video or an on-site visit.